All shipping is an additional cost to the customer and provides parcel tracking. Once an item is shipped, customers will be notified of the tracking number and progress of the parcel directly from Australia Post or DHL. Please ensure all information you have provided is correct as Grew & Co is not responsible for failed deliveries due to address and other input errors. Grew & Co will not replace or refund for parcels that have been scanned as delivered and signed for.
For Australian orders, Australia Post’s Express Post service guarantees Next Day Delivery within designated areas. Click here for more information on timings specific to your location. Please note we do not authorise deliveries to PO box addresses.
We ship worldwide using DHL, which can take up to 10 business days depending on location. The international shipping fee is determined by the carrier and is an additional cost quoted at the time of order. Please click here to chat to DHL on delivery times specific to your location.
Please note that duties and taxes for all international orders are the responsibility of the client. All international packages are subject to taxes and duties upon delivery in your country or territory. Grew & Co is not responsible for the cost of your item clearing customs. This is a separate expense covered by you, the client. Taxes and customs charges vary depending on each country and the value of the item(s). Please note that our shipping quotes therefore exclude these duties and taxes. Please contact your local customs office for more information.
If you’d prefer to pick up your jewellery at our Sydney store, scheduled collection times can be arranged via email.
For further information on the delivery or collection process, please contact our Customer Care team at firstname.lastname@example.org.